Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Digital products such as eBooks and audiobooks cannot be returned.

To complete your return, we require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Audiobooks and ebooks are non-returnable items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
There are certain situations where only partial refunds are granted: (if applicable)
– Book with obvious signs of use
– Books not in their original condition or are damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at susanna{at}thenordicmum.com.

Shipping

The ebooks will be delivered within 5min from the purchase by BookFunnel email. If the email hasn’t arrived look for it in your Spam / Junk folder.

The book will be delivered to the email address you used at checkout.

The physical books will be dispatched by the independent printer. The printing takes place in different countries depending on the location of the order. The shipping time varies depending on your location.

Once the book is shipped you will be informed by email and receive a link on how to track the shipment.